Before you ask
Most reported problems turn out to be one of these. They take a few seconds to rule out.
Is a filter or a selection still set? Click empty white space on the page and check every slicer along the top.
Is the period right? Several reports default to This Week or This Month, which can be almost empty.
Is the report showing actual or rostered figures for the days you are reading?
Have you refreshed the browser page?
Does the data-as-at stamp at the bottom of the report look current?
Where to go
| Question | Who |
|---|---|
| I cannot sign in, or a site is missing from my reports | Your MyIQ administrator — this is a user access setting. |
| A target or budget figure is wrong or missing | Whoever loads your targets. See section 6.3. |
| A product is reporting in the wrong category | Your product maintainer. See section 6.2. |
| The roster figures look out of date | Whoever publishes your rosters — check the Roster Last Updated stamp first. |
| A number looks wrong and none of the above explains it | Raise it with 2IQ via email: [support@2iq.co.nz](Mailto:support@2iq.co.nz) with the report URL, a screenshot and the filters you had set. |
| I need a report that does not exist | Talk to your administrator, then 2IQ. |